Refund policy

At Eirholt, we want you to love your purchase. If you are not completely satisfied, we offer returns under the following conditions. Eirholt complies with Australian Consumer Law, and your rights to a refund or replacement for faulty goods remain protected.

Returns

  • You may request a return within 14 days of receiving your order.
  • Items must be unused, unopened, and in their original condition and packaging.
  • Due to hygiene and safety reasons, honey, skincare, supplements, and sealed consumable items cannot be returned once opened.
  • Handmade and vintage candle vessels may have natural imperfections — these are part of their character and are not considered faults.

Return Shipping

  • Customers are responsible for all return shipping costs.
  • We recommend using a tracked postal service, as we cannot be responsible for parcels lost during return transit.
  • Original shipping fees are non-refundable.

Refunds

Once we receive and inspect your return, we will notify you of approval.

If approved, your refund will be issued to your original payment method (excluding original shipping costs) within 5–10 business days.

Damaged or Faulty Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the damage
  • A brief description of the issue

If the damage is not reported within this timeframe, we may be unable to offer a replacement.

We will work with you to find the best solution.

To Begin a Return

Please email us at:

info@eirholt.com

To return items by post, please send to:

EirHolt 1455 Point Nepean Road Rosebud VIC 3939 Australia

Please include your order number and reason for return inside the parcel.