Shipping policy
Thank you for visiting and shopping at Eirholt.
Processing Time
All orders are carefully prepared and packed by hand.
Please allow 1–3 business days for processing before shipment.
Shipping Rates & Delivery Times
All orders are shipped within Australia via Australia Post. Shipping rates are charged at a flat rate based on parcel weight and are automatically calculated at checkout.
0-250g — $8 AUD
250.0001g–500g — $12 AUD
500.0001g–1kg — $16 AUD
1000.0001g–3kg — $20 AUD
3000.0001g–5kg — $24 AUD
5000.0001g–22kg — $27 AUD
Orders are typically packed and dispatched within a few business days. Delivery times may vary depending on your location and seasonal postal delays.
Estimated delivery:
- Standard Shipping: 3–8 business days
- Express Shipping: 1–4 business days (where available)
Delivery times are estimates only and may vary due to postal delays or circumstances outside our control.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing tracking details (when available).
Packaging
All orders are packed with care to ensure safe arrival, especially fragile items such as candles and honey jars.
Damaged or Lost Parcels
While we take great care in packaging, Eirholt is not responsible for damage that occurs during transit.
If your parcel arrives damaged, please contact us within 48 hours with clear photos so we can assist you.
If your parcel is lost in transit, please contact the shipping provider using your tracking details. We will help where possible, but we cannot replace parcels confirmed as delivered by the carrier.
Incorrect Addresses
Please ensure your shipping address is correct at checkout.
Eirholt is not responsible for orders delivered to incorrect addresses provided by the customer.
Questions
If you have any questions regarding your order or shipping, please contact us at:
info@eirholt.com